Master agreement guide

Customer guide · October 18, 2026 · Product and agreement structure v1.1

This page explains product and agreement structure. Actual capabilities, environments, fees, terms, service levels, rights, and obligations are governed by the parties' signed agreement and incorporated documents.

Common commercial terms

The master agreement defines common terms for licensing, intellectual property, confidentiality, payment, warranties, liability, termination, and disputes.

Rights to data and technology

The agreement assigns rights in customer data and customer-created business assets to the customer. Rights in the SHINCHUK platform and shared technology remain with SHINCHUK or the original rights holder. Paying subscription or implementation fees does not transfer platform source code or ownership.

Termination and settlement

If an agreement is terminated because a notified warranty breach remains uncured after 30 days, prepaid platform and professional-service fees for the remaining period are refunded proportionately under the agreement. The signed agreement determines the exact scope and settlement terms.