Data handling

Customer guide · October 18, 2026 · Product and agreement structure v1.1

This page explains product and agreement structure. Actual capabilities, environments, fees, terms, service levels, rights, and obligations are governed by the parties' signed agreement and incorporated documents.

Inquiry information

The inquiry form sends your name, email, company, contact and role details, and description of work to the existing inquiry system. This information is used to review the work and contact you, as consented to in the form.

Handling company data

At adoption, the agreement defines processing purposes and data, access, retention, deletion, subprocessors, cross-border transfers, and operating information. PORTAL personal conversation records and leadership reports have separate access boundaries.

Collection and analysis conditions

LENS collection scope, timing, retention, and stopping procedures follow the agreed adoption scope. For employee records or video, we confirm the purpose, subjects, required notices, processing basis, and prior approvals.

Data retrieval after termination

At the customer's request, access for data retrieval is provided for 30 days after termination. The agreement defines the data, supported formats, delivery method, timing, subsequent deletion, and required retention.