Order form guide
Customer guide · October 18, 2026 · Product and agreement structure v1.1
This page explains product and agreement structure. Actual capabilities, environments, fees, terms, service levels, rights, and obligations are governed by the parties' signed agreement and incorporated documents.
What you purchase
The order specifies products, capabilities, organizations, users, environments, service periods, external access, fees, allowances, allocations, and incorporated documents. Included underlying entitlements do not need to be purchased twice.
Fees and usage
The order sets amounts, currency, taxes, billing frequency, and payment deadlines. It also identifies whether external model and cloud costs are included, who pays them, usage units, overage rates, and limits.
Expansion and renewal
Additional orders use the existing master agreement. Relevant statements of work and schedules are updated when work, support, or data conditions change.