Information entered again and again
From email to a spreadsheet, then into a business system. Find where the same information is entered repeatedly.
LENS / Work-record analysis
LENS
Find the clues in everyday work.
Read scattered records as a workflow. Find repetition and waiting time, and pinpoint what should change.
Explore the workspace
WORK ANALYSIS & EVIDENCETHE WORK BETWEEN SYSTEMSFollow the journey
Follow the journey
of one piece of work.
Time spent waiting for a decision
Review the records alongside the owner's explanation to understand whose decision was needed and why.
TRACE → EVIDENCE → FINDINGFind it in the flow.
Find it in the flow.
Check it against the source.
Select a step below to see the evidence behind repeated entry and review delays, and the next question to investigate.
SHINCHUK / LENSNORTHSTAR · DEMO
WORK ANALYSIS / ORDER INTAKE
Case PO-1048Follow the work.
ACTIVITY TRACE09:12 — 09:52
Processing · 16mReview wait · 24m
Scope: order intake only Approved records
FROM OBSERVATION TO CHANGEThe goal is not more records.
Explore work-record analysis
The goal is not more records.
It is knowing what to improve.
Compare findings with the process owner to understand the working conditions. Identify changes that reduce repetition while preserving important reviews.
Agree first on the workflow, records, access, and retention period. Analysis stays within that scope.
LENS / LET’S TALK
Talk to usWhich work keeps repeating?
We review your workflows and materials, then agree on the scope and method of analysis.