Statement of work guide
Customer guide · October 18, 2026 · Product and agreement structure v1.1
This page explains product and agreement structure. Actual capabilities, environments, fees, terms, service levels, rights, and obligations are governed by the parties' signed agreement and incorporated documents.
Work and acceptance criteria
We agree on the schedule, roles, deliverables, and acceptance criteria for validation and initial implementation. Completion is checked against agreed requirements for normal processing, exceptions, permissions, and result verification.
Recurring PORTAL services
Participants, duration, roles, and deliverables are defined together. Session counts, hours, substitute staff, carryover, schedule changes, missed sessions, and rebooking are agreed around the client's operations.
When scope changes
Additional work is reviewed for timing and cost impacts and documented in a change order. Recurring session time and technical-support response time are not interchangeable.